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From Vet Stress To Vet Success: CultureLAB's Got The Cure
Welcome to the CultureLAB, the leadership training where we transform veterinary clinics from the inside out. Dive into a program meticulously crafted to address the unique challenges your clinic faces, ensuring a thriving environment for both staff and clients.
The vision you once had for a harmonious, efficient practice seems distant, overshadowed by daily fires you're constantly trying to put out.
You're feeling drained from addressing client concerns regularly, and are worried about your shrinking client roster.
Your employees are dissatisfied. You have low performance, high turnover rates and workplace drama you never signed up for.
Here's the problem...
But Instead, you're finding yourself dealing with the same stressors day in and day out in your veterinary practice.
You want to come home from your workday satisfied and fulfilled
(And so do your employees).
What if instead of struggling with overwhelm from managing it all, you could...
We have just the thing for you!
come home from your workday satisfied and fulfilled
go back to caring for the animals that got you started in this business
BECOME A SOURCE OF PERSONAL GROWTH AND JOY FOR ALL OF YOUR EMPLOYEES
Increase employee performance
ELIMINATE GOSSIP, CATTINESS AND WORKPLACE DRAMA
Fill your client Roster and get five star ratings on google
join us for our next cohort of
The 3-month leadership training and mentorship program to bring your veterinary practice a streamlined, results-driven and thriving approach.
LAB
CultureLAB the ONLY leadership training and mentorship program of its kind where you get the support you need to make real change in your practice from leaders who have been in your shoes.
It's our passion project designed especially for the managers of veterinary practices. We dive deep, blending the art of operational know-how with the warmth of a thriving workplace culture. This journey is more than just tweaks and changes; it's about breathing new life into your practice, guiding the management team, and ensuring they have the tools to lead your team.
You're in the right place!
Get all the details
CultureLAB
Core Curriculum
CultureLAB
We walk you through every.single.step you need to take to help lead a thriving culture in your practice.
High employee turnover typically indicates issues with company culture, employee interactions, and career growth possibilities. Ask yourself: What is the culture like in my practice? How do employees interact with each other and the leadership team? Are employees supported in their attempts to learn new skills and progress in their careers?
Intersection of HR and Practice Culture
We'll Cover:
- staff check-ins and meetings
- Documenting Conversations
- Mentorship
- On-boarding tips and tricks
- Body position during crucial conversations
Poor communication between staff and management is one of the top reasons veterinary employees leave their hospital. This disconnect can leave employees feeling unmotivated, unheard, and unproductive. It is very important to understand that staff needs guidance, recognition and opportunities to grow within the practice.
Building Trust Amoung The Team
We'll Cover:
- Sometimes the client is not always right
- Accountability and transparency
- Communication skills
- Following your core values
- Delegation = Empowerment
- Psychological safety
Conflict is unavoidable, however how we react to it is completely within our control. Developing this skill set is an essential component to building a positive workplace. Leaders who do not deal with conflict will eventually lose their good employees in search for a healthier and safer environment.
Confrontation, Conflict Management and De-escalation
We'll Cover:
- Keeping your cool
- When and how to discontinue the conversation
- word choices
The backbone of any practice is the team. The front desk and the technicians are the reason your clients keep coming back or never return. Investing in them will grow both your business and the culture for your employees and customers.
Client Services
We'll Cover:
- Phone Etiquette
- Electronic communications
- Deescalation techniques
- Forbidden phrases and positive word choices
- being the face of the clinic
- Client retention
access to an intimate cohort of like minded industry peers
You'll gather in intimate cohorts based on your practice needs, and together we'll change the industry for the better.
Integration week to take action
Implement what you're learning in real-time to ensure practices are integrated seamlessly for your individual scenario.
4-months of coaching calls
4-months of coaching calls ensure the high-touch mentorship you need to help fully implement changes within your practice.
Comprehensive learning modules
New learning modules unlock each week. You'll get lifetime access to refer back for content refreshes whenever you need.
Everything you need to lead a practice that thrives:
CultureLAb includes:
Words from our people
customer name
All of the amazing support and resources, the community, you name it! They helped me go from hot mess to confident selling my Showit templates.
"Stacy and Adam are amazing. They truly thought of everything"
customer name
All of the amazing support and resources, the community, you name it! They helped me go from hot mess to confident selling my Showit templates.
"Stacy and Adam are amazing. They truly thought of everything"
customer name
All of the amazing support and resources, the community, you name it! They helped me go from hot mess to confident selling my Showit templates.
"Stacy and Adam are amazing. They truly thought of everything"
Kat Wheeler,
West coast animal hospital
She truly listens, cares and wants the best for others. She will help guide and grow you. She is honest and not afraid to be a forthcoming with feedback.
"Her passion runs deep"
Leanne Pearl,
Assistant Manager
I would tell anyone willing to listen that Stacy has so much knowledge and expertise to offer anyone looking to improve their management skills.
"Stacy's passion for the field is both motivating and inspiring."
Samantha Heath,
Monon Veterinary Clinic
I used these with a new CSR whom I was struggling with to be personable and provide good customer service. I feel like we have made strides, and she actually has been so thankful to have these phrases and scenarios to look at.
"The team training documents were INCREDIBLY helpful."
You are happy with the way you practice is currently operating
You are not looking to positively impact your clients or team members
You cannot commit to keeping up with your cohort and keeping pace with the modules each week.
You don't have the time and space to dedicate the time to their team or themselves
It's NOT for you if:
Can contribute to your cohort and participate with others in the field
Are continuously looking to grow yourself and get better each day
Are a leader who is passionate about helping the veterinary industry grow
Are open minded and ready to dedicate the time and energy needed to create real change in your work and life.
This program IS for you if you:
You might be wondering if you're in the right place
customer name
Founder of a practice
"Stacy and Adam are AMAZING. They truly thought of everything. I've grown my business by over 6k dollars a month! People here are happy. I'm happy.
customer name
Founder of something
"Stacy and Adam are AMAZING. They truly thought of everything. I've grown my business by over 6k dollars a month! People here are happy. I'm happy.
customer name
Founder of a practice
"Stacy and Adam are AMAZING. They truly thought of everything. I've grown my business by over 6k dollars a month! People here are happy. I'm happy.
Hear from our cohorts:
We understand that investing in a program like CultureLAB is a significant decision. However, consider the long-term benefits. These factors not only boost your clinic's reputation but also lead to tangible financial gains. Think of CultureLAB as an investment in your clinic's future, where the returns far outweigh the initial costs.
"CultureLAB just isn't in our budget right now."
CultureLAB is designed with the busy veterinary practice in mind. Our modules and sessions are structured to integrate seamlessly into your routine. Plus, the time you invest now will save you countless hours in the future by streamlining operations and reducing common workplace challenges.
I'm no sure we can implement changes while managing daily operations.
We get it; not all programs deliver on their promises. But CultureLAB is different. Our holistic approach, combining operational expertise with cultural enhancement, ensures a transformation that's both tangible and lasting. Don't just take our word for it—speak to our past participants, hear their success stories, and see the difference CultureLAB has made in their practices.
I've had some bad experiences with other training or consultancy services.
A few common questions we get from fellow practice leaders looking to join
How interactive is the CultureLAB program?
Highly interactive! Participants engage in weekly calls, practical application drills, and direct homework tasks relevant to their clinics, ensuring hands-on learning and real-time feedback.
What kind of support can I expect during the program?
Participants receive consistent mentorship, in-the-moment coaching, and regular updates on progress. We're with you every step of the way, ensuring you get the most out of the program.
Can multiple managers from the same clinic join the program?
Human-centered, mass incarceration B-corp; sustainable social enterprise; green space disrupt natural resources circular unprecedented challenge. Innovation grit a big data empower. Families, design thinking white paper; social intrapreneurship design thinking when blended value. Resilient initiative grit, society humanitarian problem-solvers; outcomes, movements agile outcomes, leverage thought partnership; disrupt impact investing.
What results can I expect after completing the CultureLAB program?
Post-program, clinics can anticipate higher employee satisfaction, improved client relations, and enhanced business performance, all rooted in a revitalized workplace culture.
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